Job Overview
Position: Learner – PPB Voice Branch (Call Center)
Business Segment: Group Functions
Location: Johannesburg, 5 Simmonds Street, Gauteng, South Africa
Job Type: 12-Month Contract Learnership
Start Date: 01 October 2025
End Date: 30 September 2026
Monthly Stipend: R6 800 + Student Medical Aid
Job Ref ID: 80440849A-0001
Posted On: 7 July 2025
Job Summary
Start your career in banking with a one-year learnership at one of South Africa’s leading financial institutions. If you’ve recently completed your undergraduate qualification and want to gain hands-on experience in a professional contact center environment, this opportunity is designed to build your foundation in customer service, banking processes, and financial regulations.
During this learnership, you’ll gain real-world exposure in a voice branch (call center) setting while studying toward an Agile Banking Professional Certificate (NQF Level 5)—FAIS accredited—enhancing your banking career prospects across South Africa.
What You’ll Learn
Understand the full value chain in a voice branch/call center environment
Develop professional communication and customer service skills
Analyze and process customer information efficiently
Understand banking regulations and financial frameworks
Learn to resolve client inquiries and build positive relationships
Gain proficiency in telephone and email etiquette
Deliver professional, timely customer correspondence
Minimum Requirements
South African citizenship
Aged between 18–30 years
Completed undergraduate qualification
Fluent in English (read, write, speak)
Computer literate
Not permanently employed
Not enrolled in another study program
Not registered on another learnership or internship
Max of 6 months prior work experience
Additional Benefits
Monthly allowance: R6 800
Student medical aid provided
Opportunity to become FAIS accredited
Work experience in a leading South African bank
Application Notes
Apply here
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